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Pharmacy Refills
The VAMC Richmond pharmacy processes over 5,000 prescriptions daily. Many of these prescriptions are filled by the Central Mailout Pharmacy (CMOP). Prescriptions may be refilled by phone or the Internet.
For Automated refills, please call one of the following numbers:
• 804-675-5010, (Richmond area)
• 1-800-784-8381 (from outside the Richmond area)
• After you have dialed the number, wait for the automated attendant to answer.
• Enter your entire social security number, then press the # key. Wait for an answer.
• Press 2, for pharmacy prescriptions, then wait for an answer.
• Press 1, to order a refill, then wait for an answer.
• Enter the prescription number, then press the # key. Wait for an answer. (only enter the numbers, no letters)
If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due to insure prompt processing and delivery time.
Internet Refill:
Prescriptions may also be filled online using VA's My HealtheVet (MHV) program which is a web-based portal. Prescription Refills are the most requested feature by our Veteran MHV Users and with the In-Person Authentication (IPA) process now guaranteeing secure user access to more medication information will be provided.
Instead of the prescription number only for refills, IPA will release the actual names of the medications in a secure environment that will make reordering safer and simpler. Seeing the names of medications requires release of information, with the patient signing a Release of Information (ROI) consent form after security/privacy training. MHV users will be able to view portions of their electronic medical record, like labs; view appointments and co-pay balances; and give access to all or portions of their medical record to family members or other designee.
IPA is the latest enhancement to MHV. The first step in the IPA process is to register for MHV access and be identified as a MHV user. You can do this by going to: www.myhealth.va.gov You will set up your own individual account, with a User ID and Password. You will have access to “Quick Links” that will allow Veterans to log Emergency contacts, refill medications on-line, seek medication information and a lot more. Once you have completed the IPA process, your MHV account will look a little different.
The privacy and security training consists of viewing a video, agreeing to a privacy statement, and completing a MHV Special Consent and Participation Form. The form can be downloaded from a computer or a copy is made available at the ROI office.
There is a one-time validation process required: The MHV user must go to a local VA facility’s ROI office, read and sign the consent form, acknowledge the viewing of the video, and present government identification, like a Veteran Identification Card (VIC) Card or valid driver’s license and the user must appear in person for this process. Once the MHV user is authenticated, the names of the medications are immediately released for viewing.
Mail Refills:
Prescription refills may also be requested through the mail. Refill request slips are mailed with each prescription. Return the refill requests as soon as possible to insure prompt processing and delivery time.
All veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot be refilled at the main VAMC Richmond pharmacy window.
Hours for Outpatient Pharmacy:
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday - 8:00 a.m. - 12 noon
Pharmacy Administration Office
Monday - Friday 8:00 a.m. - 4:30 p.m.
All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.
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