Richmond VAMC strives to always provide the highest quality of care to the veterans of our nation who call Richmond home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is at the time it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.
Service Partners
No matter which service you visit when you come to Richmond VAMC, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.
Patient Advocate
Richmond VAMC has on staff a highly-skilled medical center patient advocate who is eager to help you with your concern in a timely manner. The Patient Advocate —
- serves as liaison between patients and the medical center
- acts on the patient's behalf
- helps patients understand their rights and responsibilities
Our patient advocate is located on the 1st floor of the medical center, in room 1B-221. Each service also has service level patient advocates available to assist you.
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Located on the 1st and 4th floor are boxes with "Tell the Director" forms nearby for comments, suggestions, or questions. The director personally reviews each submission.
Quickcards
During your stay, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.
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