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Hunter Holmes McGuire VA Medical Center - Richmond, VA

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Carmen Quinones, Acting Customer Service Manager

Carmen Quinones

Acting Customer Service Manager
804-675-5545

Elisha Barnette-Jones, Patient Advocate

Elisha Barnette-Jones

Patient Advocate
804-675-5545

Fannie M Davis, Patient Advocate

Fannie M Davis

Patient Advocate
804.675.5545

Karen Tetterton, Patient Advocate

Karen Tetterton

Patient Advocate
804-675-5545

Kathryn Lange, Patient Advocate

Kathryn Lange

Patient Advocate
804-675-5545

Shamika A. Roberts, Patient Advocate

Shamika A. Roberts

Patient Advocate
804-675-5545

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

No matter which service you visit when you come to Richmond VAMC, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.

For a listing of additional contacts, please visit our phone directory.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Located on the 1st and 4th floor are boxes with "Tell the Director" forms nearby for comments, suggestions, or questions.  The director personally reviews each submission.

Quickcards

During your stay, you may receive a 'quickcard'. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quickcard anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.